Support

PingStand needs permission to read your health data — Apple Health on iPhone, Health Connect on Android. On iPhone, open Settings → Privacy & Security → Health → PingStand; on Android, open Health Connect and grant PingStand access. Make sure stand-time and steps are enabled. Stand-minutes also require a paired watch (Apple Watch or Wear OS) that you've been wearing; step data needs you to carry your phone.

No. With a watch — Apple Watch on iPhone, Wear OS on Android — PingStand uses your real stand-minutes. Without one, it confirms movement from your phone's step count instead. A phone can't detect standing on its own, so phone-only mode measures steps or movement minutes.

PingStand is free to use for 7 days — no card needed. After that, a single one-time purchase unlocks it forever. There's no subscription and no recurring charges.

Open PingStand → Schedule → Access and the status should update to Unlocked. If not, tap Restore purchase there (or on the paywall), and make sure you're signed in with the same account you bought it with — your Apple ID on iPhone, or your Google account on Android.

Yes — for press, accessibility needs, or other special cases. In the app go to Schedule → Access, copy your Member ID, and email it to us with a short note. We can grant access to that ID.

Completely. Your health data is read and used on your device and never leaves it. See our Privacy Policy for the details.